Training Specialist MB

Training Specialist

Are you passionate about enhancing a culture of continuous learning and want to make a difference in an organization that is a leading multi-national retailer to underserved rural communities? Do you enjoy being part of a collaborative team and engaging with a variety of audiences to facilitate learning experiences that enhance learners' confidence and competence?

We are looking for an experienced and motivated individual to join our team as a Training Specialist. In this role with The North West Company (TNWC), you will play a critical role in enhancing our people development programs across the organization.

Joining NWC offers opportunities for growth, a competitive salary and benefits package, and the chance to be part of a dynamic and diverse culture.

• Facilitate multi-week instructor-led training programs for Department-Manager-in-Training (DMITs) and Manager-in-Training (MITs).
• Deliver learning experiences covering:
  • Store operations and procedures
  • Merchandising standards
  • Inventory management
  • Customer service and customer experience
  • Workforce planning and scheduling
  • Leadership and people management skills
  • Communication and coaching techniques
  • Performance management fundamentals
• Create an inclusive and engaging learning environment that supports adult learning principles.
• Utilize a variety of facilitation methods including classroom instruction, discussions, simulations, role plays, case studies, and practical exercises.
• Assess learner comprehension and readiness through observations, evaluations, and knowledge checks.

• Provide individualized coaching and feedback throughout the four-week training program.
• Identify learner strengths, development opportunities, and readiness for progression into market training.
• Support learners in creating and achieving personal development goals.
• Address learning barriers and adapt coaching approaches to meet individual needs.

• Conduct regular coaching and development calls with program graduates following deployment to stores to reinforce learning and leadership development.
• Monitor the application of classroom learning in the operational environment by tracking learner progress against performance and leadership expectations.
• Partner with Store Leaders and Directors of Sales and Operations to identify development needs, provide performance feedback, and implement improvements to address skill gaps.

• Maintain accurate learner records, attendance, assessments, development documentation, and training completion records.
• Gather, analyze, and report on learner feedback, participant progress, and program outcomes to measure effectiveness and support improvement.
• Ensure training materials, classroom resources, and learning documentation remain current, accurate, and aligned with business priorities and standards.

• 5+ years of retail management experience at store manager or dept. manager level.
• Post‑secondary education in human resources, adult education, organizational development, business administration, or related field, or equivalent experience.
• Strong understanding of retail operations and store execution.
• Experience working in remote communities (Northern Canada preferred).
• Strong facilitation, presentation, coaching, and program management skills, with experience delivering learning programs and supporting leadership development.
• Strong analytical, evaluation, and technical skills, with proficiency in Microsoft Office Suite.
• Willingness to upskill in adult learning principles, classroom management, and instructional skills to support trainee learning.
• Must be willing and able to travel as required.
• Must accommodate evening and weekend training sessions and after‑hours team events when needed.

The North West Company Training Centre - 657 Century Street, Winnipeg, MB

Senior Manager, People Development

Being Enterprising
• Committing to our Customer
• Working with Passion
• Leading and Developing Others
• Demonstrating Respect and Inclusivity
• Building Trust

The North West Company is committed to inclusion and diversity and encourages applications from all candidates, including but not limited to: religions, ethnicities, LGBTQ2s+, BIPOC, and persons with disabilities.

A competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization.