Expert Field Service Engineer III Position

Join 10x Genomics as an Expert Field Service Engineer III, where your technical acumen and mentorship will lead to significant customer satisfaction. This role balances customer engagement with complex service tasks, including substantial travel.

As an experienced technician, you will be responsible for managing service activities and mentoring junior engineers while promoting operational efficiency. Your strong communication skills will facilitate collaboration with internal teams, and you will advocate for customers’ needs in improving services.

Key Responsibilities:

• Lead complex customer engagement and diagnostics

• Offer mentorship and technical guidance to junior staff

• Manage scheduling and customer satisfaction interactions

• Contribute to service improvements and departmental projects

• Troubleshoot technical issues effectively in the field

Requirements:

• 3-5 years of relevant industry experience

• Proven track record as an FSE II or similar role

• Strong technical troubleshooting and mentoring skills

• Experience in customer relations and escalation management

• Comfort working independently in high-pressure situations

Enhance your career while positively impacting customer experiences at 10x Genomics.