Event Programmer Job Winnipeg area,Manitoba Canada,Entertainment & Gaming

THE JOB

As part of the Event Management team, you will support Ticketmaster clients in all their event management needs. This includes building events and making updates to events based on work requests from clients.

WHAT YOU WILL BE DOING

This position involves collecting, reviewing, and inputting accurate data into Ticketmaster Host system following procedural best practices and established standards, then verifying the output. The tool knowledge set for the position includes Host and Host applications, Event Pro, EMT and TM1 suite products.

Meet and exceed Event Management service level agreements

Accurately input event data into Ticketmaster Host system and identify and resolve event related errors

Work with clients, promoters, and internal departments such as marketing, accounting, customer service, event operations and support and client support, when creating events and distributing information regarding those events

Establish and develop relationships with assigned clients

On-Call schedule rotation amongst the team; after hour, weekend and holiday client support responsibilities

From time to time, will be responsible for other duties as assigned by, but not limited to, Senior Event Specialist, the EM Manager, or the Regional Director of Event Management

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)

1-3 years’ experience with the Ticketmaster System, or related field experience, with some exposure and knowledge of the Ticketmaster system

Service oriented, with strong organizational and communication skills

Able to successfully handle multiple priorities

Certain degree of creativity, latitude, and problem solving is required

Box Office experience a plus

Overall awareness of the entertainment business is important

Knowledge of how TM departments impact on one another, and on outside clients is a plus

Must have the ability to accommodate a flexible schedule including some Saturdays, evenings, and holidays

Excellent written and oral communication skills, good organizational skills, and attention to detail

Must be computer literate with excellent data entry skills

H. S. diploma or equivalent required. BA/BS degree is preferred

YOU (BEHAVIOURAL SKILLS) 

Business Acumen – You understand and can apply general business concepts, using external networks to understand market situations and industry. 

Problem Solving and Innovation – Gathering appropriate perspective and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner. A free and independent thinker, open to new ideas and concepts. 

Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable). 

Winning Teamwork – Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others. 

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. 

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. 

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. 

Teamwo…


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