Downtown Ambassador, Entertainment & Gaming

Overview

Downtown Ambassador – Full Time Position

The Downtown Winnipeg BIZ promotes, cares, and advocates for a vibrant and inclusive downtown where business thrives and people are drawn to work, live, invest and explore. Everything we do is about making downtown the place to be. We champion local businesses, elevate the downtown experience, and shape perceptions so downtown is seen as a place full of life, energy and opportunity.

Our downtown is on Treaty No. 1 territory and the National Homeland of the Red River Métis.

Reporting to the Downtown Ambassadors Manager, ambassadors connect and provide on the street customer service and support for all downtown businesses and members of the public by answering questions, promoting Downtown Winnipeg BIZ programs and services and businesses we serve.

Our ideal candidate has a passion for Downtown Winnipeg, enjoys connecting with people, and loves going the extra mile to provide outstanding customer service.

• Act as an on-street concierge, answering questions regarding businesses, directions, parking, and events.
• Provide courtesy walks, escorting individuals to their destination downtown.
• Promote the Downtown BIZ events, programs and downtown businesses.
• Assist with Downtown Winnipeg BIZ and third-party events and programs.
• Provide support for the execution and growth of BIZ initiatives.
• Build positive relationships with BIZ members and identify solutions to address concerns.
• Assist with new member onboarding and orienting members to the services offered by the BIZ.
• Assist in the distribution and collection of BIZ surveys and promotional material.
• Audit and verify business statuses and update the database.
• Report safety, cleanliness or infrastructure concerns.
• Address minor cleanliness issues and perform graffiti removal as needed.
• Assist with day-to-day BIZ operations, such as covering the reception area and helping with other programs.

• Excellent interpersonal, verbal communication and problem-solving skills.
• Ability to engage and connect with people from diverse cultures and backgrounds.
• Comfortable learning and using digital tools for documentation, reporting and data collection.
• Knowledge of Downtown Winnipeg is considered an asset.
• Experience with Microsoft 365 and Salesforce is an asset.
• Having a valid Class Five Drivers’ License is an asset.

• Available to work days, evenings, and weekends as required.
• Ability to work in an active environment, both indoors and outdoors, involving frequent walking between locations and regular movement throughout the workday.
• Capacity to stand for extended periods of time as required by operational needs, events, or on-site activities across the BIZ.
• Ability to lift, carry, push, or pull materials and equipment weighing up to approximately 50 lbs on an occasional basis.
• Sufficient physical stamina and mobility to perform a combination of walking, standing, and light to moderate manual tasks, including in varied weather conditions.
• Regular interaction with the public, including occasional challenging interactions; ability to maintain calm, respectful, and professional conduct.

The Downtown Winnipeg BIZ embodies a culture of collaboration and customer service. We have a diverse team who are encouraged to provide input and participate on committees to inform workplace values and influence the culture and environment. Working in the heart of downtown, we take time to enjoy the amenities and community around us; through participation in our own programs, staff celebrations, and the endless number of events located downtown.

We offer a 35-hour work week, subsidized transit passes, and early access to information about fun things happening in the heart of the city! Our organization’s success is powered by our passionate team. Downtown is moving forward – be a part of the team at the centre of the action!

If you would like to learn more about all the wonderful things we do at the BIZ visit our website:

Qualified candidates should submit their cover letter and resume to ca
. Please include the position title in the subject line. Please be advised that only those selected for an interview will be contacted. This posting will remain open until suitable candidates have been selected.

Please note that all applications must include a cover letter.

The Downtown Winnipeg BIZ is committed to equity, diversity and accessibility in the workplace. We strive to have a team that reflects our downtown, where diverse abilities, backgrounds, cultures, identities, languages and perspectives are valued and drive a high standard of service and innovation. We encourage candidates to speak to this in their application.

Applicants should identify if they require accommodation during the competition process on a confidential basis. This posting is available in alternate formats upon request.