Informed Gambling Advisor

Informed Gambling Advisor

Location:

On‑site, McPhillips Station Casino & Club Regent Casino, Winnipeg.

Are you seeking to work a few hours a week in a position where you can use your strong customer service background, verbal communication and interpersonal skills? Do you have experience working with a vulnerable population?

This role is part of TELUS Health’s partnership with McPhillips Station Casino and Club Regent Casino to operate the Responsible Gaming Information Centre. The team responds to guests’ inquiries on safe play, educates guests on responsible gambling, shares information and resources, and ensures a positive play experience.

• Educate the public on healthy gambling practices and explain how games operate, providing information on community resources when needed.
• Assess visitor needs to determine appropriate actions.
• Plan intervention strategies for guests exhibiting problem gambling behaviors by consulting with casino staff and other professionals.
• Offer support and guidance to individuals who wish to enroll in the casino’s voluntary self‑exclusion program.
• Contribute to the development and upkeep of a resource library of gambling‑related material by researching and sourcing current community resources.

• Completed post‑secondary education in social services/human services or equivalent work‑related experience.
• At least two years of customer service experience.
• Prior experience interacting with a vulnerable population.
• Patience, empathy, and the ability to work independently.
• Basic computer skills, including data entry and familiarity with Microsoft Office and basic Excel.
• Flexible availability to accommodate shifts from 2 pm to 10 am, seven days a week.

• Work hours confirmed in advance to support work‑life balance.
• A fast‑growing, dynamic organization that promotes internal advancement.
• A positive work environment that supports diversity and inclusion.
• Core values of spirited teamwork, customer and community focus, and courage to innovate.

If knowledge of English is required for this position, it is because the team member will regularly interact in English with external or internal parties or use English applications or software.

We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities during the recruitment process.

In accordance with the TELUS Health Solutions Data Center Security Policy, all team members whose job functions require them to work at a Data Center or have access to detailed knowledge of technology related to client service delivery are subject to a Personnel Security Screening conducted through the Government of Canada.