Casino Service Attendant

Overview

Job Purpose

Reporting to the Shift Supervisor, Player Services, the Casino Service Attendant is responsible for maintaining a high level of knowledge regarding casino operations and products, assisting with casino events, and providing timely fulfillment and relief to numerous departments in the casino, depending on operational requirements. The incumbent will provide exceptional customer service at all times.

• Hang coats/garments in designated racks.
• Obtain proper identification for Lost and Found and for wheelchairs and walkers.
• Report valuable items to Security or the Shift Supervisor.
• Provide guests with information regarding casino games, products, current and upcoming events.
• Validate tickets for concert bowl shows.
• Direct guests to proper event locations.
• Sit at tournament sign-in desk and record total scores as required.
• Answer questions regarding tournament rules.
• Exchange money for guests to play and check all bills to ensure authenticity.
• Report any suspicious activity to the appropriate individual(s) as required.
• Follow all Manitoba Liquor & Lotteries policies, compliance regulations and procedures.
• Provide game information to guests and help solve minor problems; monitor bingo area and call out serial numbers for bingo verification.
• Provide switchboard relief as required.
• Enroll and process club card applications, enter into club card database and generate club cards.
• Help greet bus tours, distribute promotional coupons and vouchers.
• Accept payment for gift store items.
• Provide relief to Housekeeping Attendants.
• Maintain cleanliness through continuous monitoring of assigned area.
• Exchange coin, currency and cash equivalents for guests as required.
• Operate and maintain coin handling equipment and take appropriate action when short pays occur.
• Refer to position profiles for detailed duties of related roles as needed.
• Encourage a climate that supports diversity.
• Perform other duties as assigned.

• Note: As per the original content, there is no strong requirement to use the tag; handled here as plain text to comply with allowed tags. Primary qualifications include:
• One (1) year of experience handling large volumes of cash in a customer service oriented industry, preferably in a gaming related industry.
• Ability to work a variety of shifts based on a 24/7 operation.
• Core competencies include achieving quality results, adaptability/change management, communication, customer service, decision making and problem solving, integrity and trust, teamwork and valuing diversity.

• Bilingual (French/English) language skills.

Testing may form part of the screening/selection process. Circumstances may arise where the bulletin needs to be withdrawn or the number of positions may be increased depending on the Collective Agreement.

• We thank all interested applicants; only those selected for interviews will be contacted.
• A Great Place to Work! Enjoy fantastic benefits with our Total Rewards package.
• Work/Life Balance and Wellness:
  Discretionary Time up to 10 paid discretionary leave days per year, flexible work arrangements, maternity/parental leave top-ups, fitness allowances, purchase programs, and other health and welfare benefits as outlined in the Total Rewards package.

• Vacation accrual: up to 30 paid days per year after 19 years of employment, with stepped increases over time.
• Retirement Savings Plan:
  Defined Benefit Pension Plan and Voluntary Group RRSP options.

• Discretionary wording related to accommodation during recruitment and diversity and inclusion initiatives is retained from the original content where appropriate.