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Job Description & How to Apply Below
The Role We’re looking for a Service Advisor to deliver exceptional customer experiences by guiding vehicles through the service process from drop-off to pick-up. You’ll be the main point of contact, providing clear communication, accurate recommendations, and ensuring a smooth workflow between customers, Technicians, and Parts.
What You’ll Do:
Welcome customers and act as their primary contact throughout the service process
Accurately document customer concerns and create detailed repair orders
Advise on maintenance, repairs, recalls, and safety-related services
Provide clear, itemized cost estimates and obtain repair authorization
Communicate proactively with customers regarding status updates
Coordinate with Technicians and Parts to ensure efficient workflow
Review completed repairs with customers and ensure satisfaction
Process warranty and recall documentation accurately
Maintain service histories and assist with follow-up communications
What We’re Looking For:
Basic understanding of the automotive mechanical systems is an asset
Previous dealership or Service Advisor experience is an asset
Strong communication, listening, and organizational skills
Ability to explain recommendations clearly and build trust
Comfortable in a fast-paced, customer-focused environment
Ability to multitask, problem solve and de-escalate conversations effectively
Valid Driver’s License with a clean driving record
Why You'll Love Working Here Supportive, team-driven culture built on our Core Values:
Positive Collaborator, Humble Confidence, Can-Do Attitude, Growth-Oriented, Do What You Say
Competitive salary and benefits package
Opportunities for training, development, and career growth
Fast-paced, customer-focused environment
Fun company social events and open-door management style
Dental care | Extended Health Care | Employee Assistance Program | Paid Time Off
Schedule:
8- hour shifts with weekend availability
Compensation: Base salary plus commission. The salary range shown reflects potential total earnings.
Only those selected for an interview will be contacted.
Murray Group is an equal opportunity employer.
We welcome applicants with diverse experiences and perspectives.
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