Account Manager IV Job Winnipeg area,Manitoba Canada,Entertainment & Gaming

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Job Description

The Account Manager is responsible for developing and maintaining key customer relationships, ensuring high customer satisfaction with Play Digital IGT products and services, and maximizing revenue opportunities. The focus will be on the growth and success of designated markets.

The successful candidate will develop a comprehensive understanding of the business and casino gaming market, becoming a trusted advisor to customers. Strong communication skills, a client-friendly manner, flexibility, and the ability to thrive in challenging environments are essential. Knowledge of casino products, especially the Play Digital IGT game library, is advantageous.

The Account Manager oversees the entire customer experience, collaborating with customers and internal teams such as Product and Delivery to meet expectations, manage satisfaction, and ensure financial performance.

An understanding of online casino operations, marketing, game promotions, and KPIs is necessary to help improve customer performance through open dialogue.

Responsibilities

Develop market initiatives and strategies for account growth

Support teams within designated markets

Build customer relationships at all levels for high satisfaction

Maximize revenue opportunities

Monitor financial performance of accounts

Coordinate with cross-functional teams for customer success

Launch products timely, promote games, and optimize revenue through campaigns and marketing efforts

Identify new sales opportunities and assess financial performance

Maintain industry knowledge and company product expertise

Serve as escalation point for customer issues

Assist in prospecting and acquiring new customers

Gather and prioritize customer feedback for product development

Qualifications

At least 5 years of experience as an account manager, preferably in gaming
Strong team player with a positive attitude
Proven ability to build relationships with executives and peers
Willingness to travel occasionally

Keys to Success

Foster innovation

Additional Details

Seniority level:
Mid-Senior level
Employment type:

Full-time
Job function:
Business Development, Marketing, Sales
Industry: Gambling Facilities and Casinos