Bilingual Senior Investigator

Location:

Hybrid – GTA ( approximately 2 days per week in office on average)

Hours:

Monday-Friday, 9:00 AM-5:00 PM (35 hours per week)
Salary:  Up to $105,000 + bonus
Company:  Our client is an established Canadian organization seeking a talented Senior Investigator to join its professional team.
Vision plan
Paramedical
Drug plan
Life Insurance
Casual dress code policy
Excellent training
Family working atmosphere
Pension
Generous vacation allotment

Job Summary:

The Senior Investigator independently manages a varied caseload involving banking and investment matters. The role requires careful analysis of evidence, sound judgment, clear communication and the ability to move complex, multi-issue files toward fair and well-supported outcomes.

Duties and Responsibilities:

Maintain complete, accurate and well-organized case records
Review information and documentation submitted by all relevant parties
Identify the key issues and develop an appropriate investigation plan
Identify and obtain any additional records required from involved parties or external sources
Prepare for and conduct interviews with individuals, organizational representatives and third parties
Conduct relevant legal, regulatory, industry and factual research
Evaluate the evidence and determine the relevance and reliability of the information collected
Work with internal financial specialists when analysis or loss calculations are required, then review and interpret the results for accuracy
Maintain professional and timely communication with all relevant parties throughout active investigations
Reach well-supported conclusions that:
are based on a thorough and impartial review;
consider all relevant evidence and information; and
are consistent with established internal policies, procedures and applicable requirements
Consult with the Investigations Manager or colleagues when additional guidance or expertise is appropriate
Clearly document the analysis, reasoning and recommended conclusions
Explain the investigation process, findings and approved conclusions to the relevant parties
Prepare clear written assessments, proposed resolutions and other formal correspondence
Support constructive resolution discussions and document agreed outcomes in writing
When an agreed resolution cannot be reached, prepare a clear and persuasive investigation report and communicate the recommended outcome
Complete investigations accurately, efficiently and within established timelines
Respond professionally to appropriate follow-up inquiries after a case is closed

Qualifications:

Fluently bilingual in English and French, both written and spoken.
5+ years of investigation experience within the financial services industry, with a strong focus on investment-related complaints, customer disputes, complaint resolution, or consumer-focused financial investigations.
University degree or equivalent relevant education.
Ability to work within a hybrid model in the Greater Toronto Area (GTA).
Strong securities and/or investment industry experience, including knowledge of investment products, industry practices, and the applicable regulatory environment.
Demonstrated experience independently conducting complex investigations, reviewing evidence, interviewing relevant parties, assessing credibility, and reaching fair, evidence-based conclusions.
Proven experience investigating customer complaints or disputes involving investment or financial products and services.
AML, KYC, compliance, fraud, or financial-crime investigation experience alone will not meet the requirements of this position. Candidates must have directly relevant complaint, dispute-resolution, investment, or consumer-focused investigation experience.
Strong analytical and critical-thinking skills, with the ability to assess complex or conflicting information, determine relevance, and develop well-supported conclusions.
Excellent written communication skills, including the ability to prepare clear, concise, professional, and well-reasoned investigative findings and correspondence.
Strong verbal communication and interviewing skills, including the ability to independently prepare for and conduct interviews and assess the reliability and credibility of information provided.
Strong research skills and the ability to interpret relevant legislation, regulations, policies, industry practices, and supporting documentation.
Sound independent judgment and a demonstrated commitment to fairness, impartiality, and ethical decision-making.
Excellent planning, organizational, and…