Senior Product Manager, Mortgage Servicing — AI‑driven impact

nesto is Canada’s leading digital residential mortgage lender, offering Canadians the lowest rates from the get-go — with total transparency and no haggling.

About Us
As Canada's pioneer in online mortgage lending, nesto is transforming the way Canadians finance their homes. Our mission is to offer a positive, empowering, and transparent property financing experience, simplified from start to finish.
Borrowers benefit from rates that are often lower than those offered by the big banks, along with an exceptional end-to-end mortgage experience powered by best-in-class AI technology. Fast, simple, and fully digital, nesto has been recognized as   CLA Lender of the Year   for three consecutive years. That's the bright side of mortgages.
Nesto Group  is Canada's leading provider of mortgage technology and financing solutions, with more than CAD $80 billion in residential and commercial mortgages under administration. Trusted by many of the country's leading financial institutions, we combine over 50 years of mortgage expertise with proprietary cloud and AI technology to transform the future of lending.
Powered by our proprietary cloud and AI technology, nesto has become one of Canada's fastest-growing mortgage lenders, gaining market share across direct-to-consumer (D2C) residential lending, the broker channel, and multi-family commercial lending. Recognized as one of   Deloitte's Fast 50   companies for three consecutive years, we continue to push the industry forward through innovation, technology, and customer-focused solutions.
Operating through our family of brands—    CMLS      ,      nesto      , and      Nesto Cloud    —our mission is to build Canada's mortgage ecosystem of the future and create a true Canadian champion in lending technology and financial services. Learn more at:  
At nesto, we're passionate about challenging the status quo and building a better mortgage experience and saving money on their mortgages for Canadians. We foster a culture of collaboration, transparency, and creativity where every team member is empowered to take ownership, make an impact, and grow. If you're looking to solve meaningful problems alongside ambitious, supportive teammates, you'll feel right at home here.

About the team
You’ll be joining the   Servicing stream   , the product area responsible for the post-funding mortgage journey. This includes borrower self-serve experiences, agent-facing servicing tools, payment and prepayment workflows, renewals, payouts, statements, fees, exceptions management, and core servicing operations.
This is a   Senior Product Manager   role where part of your mandate is to help shape and own a specific servicing substream. You’ll work closely with the stream lead to define the boundaries of your focus area based on your strengths, the team’s needs, and the largest opportunities to improve the borrower and agent experience.
Your closest collaborators will include engineering teams building on Nesto Cloud, servicing operations experts who manage these workflows every day, and internal stakeholders across compliance, finance, contact centre, and growth operations.

What you’ll be doing
Act as one of the primary servicing subject matter experts for your substream, with a deep understanding of end-to-end servicing processes, operational realities, and regulatory requirements.
Define and own the product vision, roadmap, and prioritization for your area, ensuring it reflects real servicing needs, operational efficiency goals, risk controls, and compliance considerations.
Identify and assess the impact of new servicing features, policy changes, regulatory updates, and workflow improvements to help shape product direction and support strategic decisions.
Work closely with…