Public Officer

Join Ontario Energy Board as a Public Information Officer, serving as a vital link between consumers and this strategic regulatory body. Bring your customer service expertise to manage inquiries effectively.

This temporary role under the Department of Consumer Affairs & Insights focuses on responding to public inquiries about the energy sector. With responsibilities including analyzing complaints and determining compliance, your education and experience in client services will drive regulatory excellence. You will ensure diverse perspectives come together, contributing to a culture of collaboration and mental wellbeing within the workplace.

• Address public inquiries and consumer complaints promptly
• Gather and analyze data related to consumer disputes
• Determine compliance of regulated entities with legislation
• Record consumer interactions accurately in the CRM
• Provide support in reception and expert suggestions

• College or university degree or equivalent experience
• Fluency in Canadian French and English preferred
• 1-3 years of client service experience
• Proficient in Microsoft Office applications
• Analytic mindset for resolving issues

Enhance consumer trust and regulatory compliance as a Public Information Officer at the Ontario Energy Board.