Medical Assistant - Health Services

Position Summary

To provide program and client service support functions in accordance with WHC policies and procedures to maintain consistent and high quality programs and services. Hours of work may include day, evening, weekend and on call hours. There are some designated bilingual positions that require proficiency in listening and speaking in both official languages (French and English).

• Provide welcoming and inclusive reception and registration services to clients and visitors of WHC
• Maintain WHC security systems and procedures and manage disturbances or crises in the reception area and respond to emergency situations; alert practitioners or management of any observed issue with clients or facilities
• Provide health information relevant to clients and their support people and make referrals to other services and or community information if required
• Conduct brief assessments to intake clients and enter client information into the Electronic Medical Record (EMR) in conjunction with EChart
• Provide clinical support to practitioners (physicians, nurses, nurse practitioners, midwives) by completing tasks and document management in the EMR
• Create, update and maintain practitioner appointment templates and schedule appointments
• Support and organize client access to the WRHA Language Access Program
• Prepare and clean clinical areas, group and counselling rooms before and after each client/group
• Clean and maintain clinical equipment and instruments while complying with all infection control and health and safety guidelines
• Process laboratory specimens and perform pregnancy tests (as a delegated function from a medical practitioner) while complying with all infection control and health and safety guidelines
• Handle and dispose of blood, bodily fluids and medical waste (urine, feces, vomit, products of conception and placentas) while complying with all infection control and health and safety guidelines
• Physically assist practitioners in escorting clients and or support people to client service areas and provide orientation to site
• Collect and data enter statistical information for WHC to assist in program planning and evaluation
• Assist with the orientation/training of staff and students
• Handle cash, debit, credit cards and receipts
• Provide on-call clinical services support evenings, weekends and overnight (if required)

• Completion of high school or equivalent program of studies