Job Description & How to Apply Below
We’re looking for an HR Manager based in Waterloo, Ontario who can operate both strategically and hands-on—partnering with the business while ensuring strong alignment to Ontario employment law and broader Canadian HR practices .
About the Role This role is equal parts business partner, culture driver, and HR leader . You’ll support assigned business lines, lead HR initiatives, and work closely with operations to align people strategy with business goals—while ensuring compliance across Ontario and, where applicable, other provincial regulations .
What You’ll Do Partner with operations leaders as a trusted HR advisor
Lead and execute HR programs across the employee lifecycle
Ensure compliance with Ontario employment legislation (ESA, OHSA, Human Rights Code) and support multi-province considerations
Use data and analytics to identify trends and drive decisions
Support attraction & retention strategies in partnership with Recruiting and Compensation
Coach leaders on performance management, employee relations, and engagement
Conduct and oversee employee investigations
Build strong community partnerships and employer brand presence in the Waterloo region
Develop and mentor HR team members
Lead key HR projects aligned to business priorities
8+ years of HR experience (service-driven environment preferred)
5+ years leading people and/or projects
Strong working knowledge of Ontario employment law ; exposure to other Canadian provinces is a plus
Proven experience handling employee relations and conflict resolution
Strong business acumen with the ability to influence at all levels
Data-driven mindset with strong Excel skills
Bachelor’s degree required (HR or Business preferred)
CHRP/CHRL or SHRM-CP/SCP is a plus
You’ll be part of a team that’s shaping the future of customer experience—while building a culture where people can grow, thrive, and do their best work.
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