ServiceNow Solution Architect - Manager

Overview

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

We’re seeking a Service Now Solution Architect, who’s an encouraging team player, is passionate about the Service Now platform and has a knack for producing an excellent customer experience and designing highly supportable solutions. Our passion is to work with our customers to deliver great Service Now experiences so that we can build a better working world together. Here at EY you’ll work with a team of amazing Technologists who are always growing, learning, and adapting, in and out of the office.

With an innovative and adaptable team, driven by honest values and an amazing, supportive culture, we’re out to unleash the power and potential of Service Now for every client we work with. We’re looking for people like you who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative environment.

• Defining scope and providing technical advisory services to assist clients implementing a Service Now program of work.
• Understanding client requirements and translating these into workable system solutions, creating architecture design documentation and Service Now roadmaps.
• Creating and maintaining Platform Implementation Roadmaps and provide hands on assistance with the detailed design and implementation approach of selected engagements.
• Demonstrating product and technical leadership on Service Now engagements.
• Working with a team of technical and functional analysts, solution architects and delivery managers to deliver incredible Service Now solutions for clients.

• An ability to define at an architectural and design level of detail, technical solutions aligned with client business problems
• Design and implement Service Now solutions based on business requirements.
• Collaborate with stakeholders to gather and analyze requirements.
• Develop and maintain Service Now applications, modules, and integrations, including but not limited to: IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Human Resources Service Delivery (HRSD), Source to Pay, Security Operations (Sec Ops), Risk Management, Now Assist.
• Leverage Integration Hub to create and manage integrations with third-party applications and services, ensuring seamless data flow and process automation.
• Provide technical leadership and guidance to development teams.
• Ensure best practices in Service Now development and implementation.
• Troubleshoot and resolve issues related to Service Now applications.
• Stay updated with the latest Service Now features and enhancements.
• Fundamental understanding of the key technologies relevant to the Service Now integration solutions including: SSO, SAML, SSL, SOAP/REST Web Services, LDAP, JDBC/ODBC; well versed in CSDM 5.0 framework and an understanding of popular coding languages.
• A keen eye for detail with strong problem-solving skills and an ability to think outside the box.
• The ability to build strong and credible relationships with business and technical stakeholders at all levels of the business.
• The ability to self-manage and develop skills independently while contributing to the capability set of the broader team

• Effectively manage diverse skills and backgrounds and foster an innovative and inclusive team-oriented work environment.
• Strong written and verbal communication, presentation, client service and technical writing skills, coupled with a strong interest in further developing and integrating enterprise domain knowledge with technology skills.
• Demonstrate characteristics of a forward thinker and self-starter that thrives on new challenges and adapts quickly to learning new knowledge.
• Ability to lead a team of consulting and client professionals on multiple projects.
• Being a leader in our EY Service Now practice mentoring our team members through career coaching
• A strong work ethics.