Service Triage​/Floor Sales

Company Overview:
CDC Computers is a leading Winnipeg-based provider of computer hardware, repairs, IT solutions, and managed services since 1983. With our new expanded location at 1561 Erin Street, we serve consumers, small businesses, and First Nations communities with reliable tech support and products. Join our dynamic team and help drive customer satisfaction in a fast-paced retail environment!

Job Description:
As a Service Triage & Floor Sales Associate, you'll be the first point of contact for customers, diagnosing tech issues, recommending solutions, and driving sales on the floor. This role combines technical triage with customer-facing sales to ensure smooth operations and revenue growth.

Responsibilities:

• Greet customers, assess their needs, and triage service requests (e.g., repairs, upgrades, or consultations).
• Perform initial diagnostics on devices (computers, laptops, peripherals) and create tickets in our system.
• Recommend and sell products/services, including hardware, accessories, and MSP options.
• Handle floor sales, upselling to meet daily/monthly targets.
• Maintain a clean, organized storefront and assist with inventory stocking.
• Collaborate with technicians and sales team to resolve customer inquiries efficiently.
• Track leads and follow up on potential B2B opportunities from walk-ins.

Requirements:

• 2–5 years of experience in retail sales, customer service, or tech support.
• Basic knowledge of computers, hardware, and troubleshooting.
• Strong communication and interpersonal skills; ability to handle busy floor traffic.
• Familiarity with POS systems and ticketing software is a plus.
• High school diploma or equivalent; technical certifications (e.g., CompTIA A+) preferred.
• Available for flexible shifts, including weekends (full-time, 40 hours/week).
• Valid driver's license (for occasional on-site support).

Benefits:

• Competitive hourly wage ($18–$22/hour based on experience) + sales commissions.
• Employee discounts on products and services.
• Professional development and certification reimbursement.
• Opportunities for advancement in a growing company.