Platform Operations Analyst

Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

Our Operations & Reliability Engineering department exists to monitor and support global platform change while driving commercial availability. ORE is a technical environment at an enterprise scale. Our customers are engineers, engineering leadership, business and product stakeholders - all distributed globally with SOC groups in the UK, NL, and CA.

Our microservices platform requires strong ownership from the engineering teams, including accountability for choice, design and support of their applications, services & data stores.

That’s where we come in - even though the engineering teams own their features, we work with and support them using monitoring, alerting and disaster recovery tools to keep our platform operational when things don’t go to plan. We work with and notify teams when we notice inconsistencies or issues on the platform, allowing them to move at pace.

We are the Mission Control for JET. We want to ensure we have the best tooling capabilities for disaster recovery and monitoring s an exciting opportunity to join our team, building, owning and enhancing our internal toolsets.

The Individual

You should have some software engineering skills and the ability to solve complex problems with automation, tooling, and technology. You should have experience in building solutions with AWS technologies.

Location:

Remote Canada

Reporting to:
Technology Manager

• Monitoring environment dashboards and responding to key events & alerts.

• Managing communication channels between business users, call centers and technical teams, and providing feedback on incident triage and resolution progress.

• Basic troubleshooting tasks like; gathering examples, reproducing the issues and capturing screenshots.

• Collating all relevant information, triaging incidents - assessing the impact level, and escalating to appropriate tech teams, as well as technical & business stakeholders.

• Incident Management experience in tech, or transferable experience from call centers, or other operational/monitoring roles.

• Basic troubleshooting, problem-solving and investigative experience

• Excellent attention to detail, ability to focus

• Experience operating in a high pressured environment

• Excellent verbal and written communication skills

• Experience in communication tools such as Slack and Jira

• Team player, keen to learn and grow

• Willingness to work a 4on 4off schedule

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.