Job Description & How to Apply Below
Phillips & Cohen Associates, Ltd. is seeking a Dialer Developer specializing in SAS and SQL for their US and Canadian Dialer platforms. Engage in data analysis and enhance operational efficiencies.
As a pivotal member of the telephony team, you will be responsible for developing and optimizing data processes under the Director of Global Telephony's direction.
Your role includes analyzing trends from extensive datasets, resolving reporting issues, and improving workflows. Collaboration with IT, Operations, and Compliance will be key to your success.
Key Responsibilities:
• Maintain and enhance SAS and SQL reporting tools
• Analyze datasets to uncover operational insights
• Troubleshoot discrepancies across multiple systems
• Document processes and technical specifications
• Support data-driven strategic initiatives
Requirements:
• Strong SAS programming and SQL development experience
• Experience with large relational databases
• Background in call center operations is a plus
• Strong analytical and communication skills
• Ability to manage multiple priorities effectively
Make a significant impact on telecom efficiency with your analytical skills at Phillips & Cohen Associates, Ltd.
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