Client Technical Support Analyst
Job Description & How to Apply Below
Explore a rewarding career with Union Ware as a Client Technical Support Analyst, providing essential software support and managing client relationships in Winnipeg. Solve technical issues and ensure client satisfaction by delivering timely support.
This role is ideal for individuals with 2+ years in helpdesk or software support. You will manage the ticket lifecycle, conduct troubleshooting activities, and work alongside developers to address and resolve client concerns effectively, assuring compliance with SLAs.
Key Responsibilities:
• Manage and resolve high-volume client support tickets
• Translate client requirements into development specifications
• Conduct thorough technical troubleshooting of client issues
• Perform SQL queries to aid in defect analysis
• Design and execute quality assurance tests
Requirements:
• At least 2 years of helpdesk or software support experience
• Degree in information technology or relevant experience
• Familiarity with Agile practices and methodologies
• Understanding of RDBMS principles
• Basic skill in SQL query execution
Drive client engagement and satisfaction through effective technical support at Union Ware in Winnipeg.
#J-18808-Ljbffr
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×