Skilled Deskside Support Analyst Enterprise User Services
Job Description & How to Apply Below
Join as a skilled Deskside Support Analyst, delivering premier technical support in an enterprise financial environment.
Your role will involve intricate troubleshooting and hands-on support for end-user technologies.
You will engage in a variety of responsibilities, including device staging, warranty coordination, and asset management, ensuring a precise and responsive support experience. Collaborating with centralized teams, your role will significantly impact users by ensuring timely technical resolutions. Highlight your ability to deliver white-glove support while navigating regulatory requirements effectively.
Key Responsibilities:
• Perform troubleshooting for Windows and application issues
• Manage user access for hardware and collaboration tools
• Conduct endpoint management and compliance activities
• Support hardware installations and diagnostics
• Oversee ticketing and documentation practices
Requirements:
• Technical Diploma or related degree preferred
• A+ Certification mandated; ITIL experience an asset
• At least 3 years in enterprise deskside support
• Comprehensive knowledge of Windows environments
• Excellent time management and customer service skills
Enhance user experiences through responsive support, technology management, and effective communication in a high-standards enterprise setting.
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