Desktop Support Technician, It Operation

What To Expect

Tesla is currently seeking a highly technical Desktop Support Technician to join our team. The IT Services position within the IT Operations team will be on the front lines of Tesla's IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments.

The primary tasks of this position will be to support endpoint issues, deliver exceptional customer service, collaborate across IT operations to improve processes and complete projects. This role will be a Hybrid role, supporting Canada West and surrounding areas. This person will assist the IT Answers team primarily but may also help out as needed with IT Field Support, Network Ops, and IT MFG.

• Provide onsite and remote support for computers and mobile devices.
• Troubleshoot hardware and software issues primarily on Windows and macOS. Some Linux experience preferred.
• Provide software support for general use and engineering applications such as Autodesk products, Adobe Suite, O365, 3DX, Catia, and more.
• Utilize device management systems including SCCM, Active Directory, Azure, JAMF and Intune to troubleshoot issues.
• Troubleshoot basic network issues on local endpoints including DNS, DHCP and VPN issues.
• Create, edit, and improve technical articles and other procedures for systems at Tesla.
• Collaborate with other IT teams like Asset Management, O365, Information Security, Desktop Engineering and Network to resolve enterprise level issues.
• Manage day-to-day tickets and resolve issues within SLAs as defined by IT Operations policy.
• Take ownership of special projects, involve relevant teams and ensure completion in a timely manner.

• Minimum of 4 years desktop support experience including Windows and Mac.
• Linux experience preferred.
• Experience troubleshooting engineering applications preferred.
• Experience providing IT support in an enterprise setting utilizing Active Directory, Azure and Exchange.
• Robust written and verbal communication skills, ability to communicate technical information in an easy to understand and professional manner.
• Excellent customer service skills, solid attention to detail with excellent follow‑up.
• Flexibility with schedule and travel.