Business Analyst

Responsibilities

• Perform detailed business process analysis and identify business requirements.
• Design, configure and deploy contemporary solutions across IT projects for Planning and Development, Engineering, and Lands & Facilities.
• Develop or configure applications that support permitting, development approvals, asset management, and operational service delivery.
• Provide guidance to junior staff on sustainment of applications and establish performance metrics.
• Identify significant issues, oversee development of solutions and workarounds, and ensure vendors deliver adequate services.
• Act as liaison among client departments, project teams and vendors to ensure delivery of required functionality.
• Coordinate unit tests and module walkthroughs to assess coding quality.
• Assist in project management activities, prepare status reports including business processes, SOPs, and business cases.

• University degree at the Bachelor’s level in computer science or related discipline, or equivalent combination of training and experience.
• Considerable experience in systems analysis at the senior level.
• Solid knowledge of problem definition and analysis applicable to business processes and systems planning (IT strategic roadmaps, administrative principles, common municipal systems such as Energov, Amanda, Tempest, ESRI GIS, Infor).
• Knowledge of IT components and processes such as implementing SaaS and COTS products in hybrid business and data-driven digital service initiatives using Lean Six Sigma or similar methodologies.
• Experience with Development Approvals for Land Use and Permitting processes is highly desired.
• Skilled certifications such as CBAP, IIBA, PMI-PBA, and experience with Project and Change Management are assets.
• Schedule 70 hours bi-weekly;
  Monday to Friday from 8:00 AM–4:45 PM (Mutual Agreement between Monday to Friday, 7:00 AM to 8:00 PM). J-18808-Ljbffr