Application Support Analyst

Position: Application Support Analyst (Contract)
The Application Support Analyst is a key contributor to the provision of technical systems support within the Continuous Improvement (CI) department. The ASA is responsible for trouble‑shooting systems challenges experienced by Bison staff, fulfilling requests for data outputs in various forms, and configuring data interchange requirements between Bison and its partners. This includes gaining an understanding of current processes and systems and identifying potential solutions and communicating with business analysts and software developers.

As a member of Bison’s overall Systems group the ASA is committed to providing quality solutions through delivery of timely changes to, and complete support of, existing tools and processes.
Responsibilities   Creation of data outputs.
Data requests to support program changes and business improvement.
Settings configuration and changes in our Transportation Management System and data tables.
Ensuring customer request details are logged, tracked, and resolved in the corporate ticketing system.
Support alignment with other data‑related roles (Analytics, Internal Audit).
Support of EDI – electronic data interchange (EDI, API) solutions.
Qualifications   Post‑secondary education with a focus on any combination of Computer Science, Management Information Systems (MIS), Business Analysis, Economics, Supply Chain, Logistics or demonstrated experience. Other formal education will be considered for relevance.

Experience with workflow automation solutions (e.g. Power Automate/MS Flow, scheduled jobs).

Experience with data management applications (e.g. SQL, SSRS, Power

BI, Oracle, Excel, Access, etc.).
Excellent interpersonal skills and strong supportive team player.
Technical and non‑technical (user) troubleshooting skills with ability to diagnose and resolve problems efficiently and effectively.
Ability to document standard operating procedures and best practice to support environment of continuous improvement.
Reliable and highly motivated self‑starter with the ability to work independently or as a part of a collaborative team.
Flexibility to meet changing work needs and demands.
Ability to learn new technical platforms quickly.
Contract  This is a contract position with an anticipated end date of April 2027. This job is classified under NOC Code: 21211.
Bison Transport is committed to diversity and inclusion in the workplace.
Benefits   Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career.
Dispersed work environments that promote a healthy work‑life balance.
Meaningful and impactful work and projects with an essential service provider.
Join our engaging Wellness Program and extracurricular sports teams.

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