Service Desk Analyst

Position: Full-Time Service Desk Analyst Role
Become a key part of our client's IT team as a full-time Service Desk Analyst. Provide first-line support and technical troubleshooting both on-site and remotely in a dynamic work environment.

This position is located at 150 Commerce Drive with a 12-month contract and high extension potential. Successful candidates will have at least one year of experience in a service desk or technical support role. You will manage Microsoft environments including Office 365 and Azure while assisting users with various IT issues.

Key Responsibilities:

• Provide first-line technical support and incident resolution

• Troubleshoot networks, Active Directory, and DNS issues

• Support Office 365, Azure, and Intune administration

• Configure hardware and software for new users

• Document issues and contribute to knowledge base articles

Requirements:

• Post-secondary education in Information Technology

• Minimum of 1 year technical support experience

• Strong knowledge of Microsoft 365 and networking

• Excellent troubleshooting and customer service skills

• Valid driver’s license for client site travel

Leverage your technical expertise and customer service skills as a Service Desk Analyst in a full-time role.
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