Senior Solutions Engineer Job Winnipeg area,Manitoba Canada,IT/Tech

Senior Solutions Engineer

Canada (Remote or In-Person in Winnipeg)

The Role

Rocket Rez is looking for a Senior Solutions Engineer to partner with Sales and customers to design, validate, and communicate tailored solutions. This role plays a critical part in the sales process by aligning customer needs with platform capabilities and ensuring a strong foundation for successful delivery.

Key Responsibilities

Partner with Account Executives to support the sales cycle through technical discovery, solution design, and validation
Lead customer discovery to understand business requirements, workflows, and technical environments
Deliver product demonstrations and technical presentations tailored to both technical and non-technical audiences
Design and validate solutions that align with customer needs and Rocket Rez platform capabilities
Support RFPs and RFIs with technical input, solution design, and feasibility assessment
Lead and support proof-of-concepts (POCs) and technical evaluations
Design integrations between Rocket Rez and third-party systems (e.g., payments, CRM, ERP, etc.)
Conduct technical assessments, including API-level analysis where needed
Facilitate technical discussions and workshops with customer stakeholders
Act as a trusted technical advisor to prospects throughout the evaluation process
Partner with Implementation and Customer Success teams to ensure a smooth transition post-sale
Contribute to internal knowledge sharing, demo assets, and best practices

Qualifications

5+ years of experience in a Solutions Engineer, Sales Engineer, or similar technical pre-sale’s role
Strong ability to translate business requirements into technical solutions
Experience with APIs, integrations, and system architecture concepts
Excellent communication and presentation skills
Ability to work cross-functionally with Sales, Product, and Implementation teams
Experience in SaaS or complex software environments

Nice to Have

Experience in attractions, ticketing, or hospitality environments
Background in implementation, consulting, or technically oriented customer-facing roles
Familiarity with structured sales methodologies (e.g., MEDDIC, Challenger, Sandler)

Benefits

Make an immediate impact in a high-growth company shaping the future of tour and attraction software
Work in a hybrid environment. Winnipeg-based team members collaborate in our HQ, while others work remotely across Canada, the US, and Ecuador with flexibility and trust
Join a collaborative, thoughtful, and driven team that’s focused on doing right by the customer and each other
Competitive salaries, generous paid time off, retirement benefits, health insurance, and supportive parental leave
Be yourself! We hire from and for a wide range of backgrounds and experiences, because diversity strengthens everything we do
Grow with us as we continuously improve and build a product and culture we’re proud of

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