Microsoft Dynamics 365 F&O Senior Functional Consultant - Managed Services

Your Opportunity

BDO Digital is currently looking for a Microsoft Dynamics 365 F&O Senior Functional Consultant to join our growing Solution Operations (Managed Services) Practice on either a full-time permanent or contract basis, with a flexible hybrid work arrangement. This is a new role that can be located anywhere in Canada.

• Act as a trusted advisor to external customers and BDO project teams in support of client D365 F&O Managed Services engagements, with an approximately 75% support and 25% project‑based focus
• Analyze customer business needs and objectives and provide in‑depth application expertise in targeted business areas
• Streamline customer business processes to achieve greater ROI within the context of the Dynamics 365 for Finance and Operations, Enterprise Edition suite
• Provide training to client staff to perform day‑to‑day activities in support of ERP implementations
• Troubleshoot issues and reproduce the issues in a separate development environment
• Utilize effective communication and listening skills with customers and colleagues to troubleshoot technology issues and provide guidance/support
• Apply Microsoft Dynamics Sure Step Methodology to assist customers in deploying the solutions in a timely and effective manner

• You demonstrate BDO's core values through all aspects of your work:
  Integrity, Respect, and Collaboration
• You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality work
• You identify, recommend, and focus on effective service delivery to your clients
• You share in an inclusive and engaging work environment that develops, retains, and attracts talent
• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
• You grow your expertise through learning and professional development

• Minimum 3‑5+ years of Dynamics 365 F&O managed services consulting and support experience, with strong expertise in the Supply Chain Management functional area
• Knowledge of one or more other functional areas of D365 F&O or another ERP product, such as Finance, Sales, or Talent/Human Resources, is preferred
• Previous experience working with a consulting firm is an asset but not required
• Dynamics 365 F&O /AX certifications in the relevant business disciplines will be considered
• Self‑motivated, articulate, and able to inspire audiences
• Process analysis, redesign, and documentation experience
• Experience in working on functional design, configuration, and process alignment with a detailed understanding of Finance concepts and general module functionality
• Knowledge of ITIL principles or working in an Operational environment
• Excellent communication and interpretive skills. Communicating with clients and interpreting their needs will be a daily activity
• Highly organized and able to work well under pressure from clients and team members
• Flexible and adaptable to change. We implement change for diverse clients on a daily basis
• Self‑motivated. Learning new skills without prompting is expected
• Perform as a committed team player. Success on each project depends on the combined efforts of the implementation team

• Competitive total cash compensation that recognizes and rewards your contribution
• Flexible benefits from day one and a market‑leading personal time off policy
• Reimbursement for wellness initiatives that fit your lifestyle

If you require accommodation to complete the application process, please contact us.