Client Technical Support Specialist

Position: Client Technical Support Specialist Role
Union Ware is hiring a Client Technical Support Analyst to enhance software support for unions. This role merges technical troubleshooting with effective client communication and partnership.
As a pivotal member of Union Ware in Winnipeg, you will address client-specific software needs and ensure comprehensive ticket management. This position involves gathering requirements, testing functionality, and maintaining high client satisfaction through proactive communication and support efforts. Join a team dedicated to empowering unions with innovative technology.

Key Responsibilities:

• Manage client ticket backlogs effectively

• Translate needs into functional requirements

• Perform troubleshooting and issue replication

• Conduct SQL-based analysis for efficient resolutions

• Create manual and automated testing procedures
Requirements:

• 2+ years of related technical support experience

• IT degree or equivalent experience in the field

• Experience working within Agile frameworks

• Applied SQL knowledge and technical literacy

• Strong service orientation and communication skills
Utilize your technical skills and commitment to client partnerships at Union Ware as a Client Technical Support Analyst.
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