Program Manager

Overview

We are seeking an experienced Program Manager to lead a complex, cross‑functional remediation and data enablement initiative supporting enterprise control, reporting, and operational requirements. This role is critical in driving delivery across multiple teams, ensuring strong coordination, clear governance, and sustainable execution.

Manager will work closely with the CDSO/Data Office, Operations, reporting teams, and AI/data science partners to manage roadmaps, timelines, risks, dependencies, and stakeholder alignment while maintaining strong communication and executive visibility.

• Operational Leadership & Delivery:
  Drive end‑to‑end delivery of a complex, cross‑functional program, ensuring milestones are achieved on time, within scope, and with clear accountability across participating teams.
• Partner with CDSO/Data Office, Operations, reporting teams, and AI/data science partners to align priorities, resolve delivery challenges, and maintain forward momentum.
• Develop and maintain integrated program roadmaps, governance materials, and status updates, acting as the single source of truth for milestones, dependencies, and decisions.
• Process Optimization & Continuous Improvement:
  Identify opportunities for operational efficiency within the workstream solution development and implement process improvements through the delivery roadmap; ensure operational workflows are documented, standardized, and aligned with best practices; support change management and business readiness efforts for operational teams.
• Risk & Dependency Management:
  Identify program risks and develop mitigation strategies; engage appropriate partners to ensure issues are understood, escalated when needed, and effectively managed; track and communicate dependencies across business, data, reporting, and technical teams to avoid bottlenecks and support timely delivery.
• Governance & Stakeholder Engagement:
  Lead program governance forums and coordinate decision‑making across key stakeholder groups to support alignment, accountability, and execution; provide clear, concise updates to senior leaders and stakeholders on progress, risks, dependencies, and decisions, while building strong relationships across functions.
• Business, Technology & Operational Alignment:
  Collaborate with business, data, reporting, and technology partners to ensure solutions are practical, scalable, and aligned to enterprise requirements; validate operational processes align with technology capabilities and regulatory standards.
• Financial & Resource Management:
  Monitor budgets, forecasts, and resource allocations for operations work streams; report operational performance—including financials, progress, quality, and risks—to leadership and executive sponsors.

• Bachelor’s degree minimum.
• Minimum 7 years of program/project management experience in operations or service delivery, preferably in health, dental, or insurance domains.
• Experience with process improvement methodologies (Lean, Six Sigma) and tools (Jira, Smartsheet).

• Proven track record of managing complex, multi‑workstream operational programs.
• Strong stakeholder management skills, with experience influencing and coordinating delivery across matrixed teams and senior partners.
• Excellent communication and facilitation skills.
• Ability to interpret data, reporting, and process requirements and translate them into practical delivery plans and decision‑ready insights.
• Comfortable working in dynamic environments with evolving priorities.

• Operational Excellence:
  Strong focus on process optimization and measurable outcomes.
• Strategic Thinking:
  Ability to connect operational initiatives to broader business strategy.
• Influence &
  
  Collaboration:
  
  Skilled at building relationships across business, technology, and operations teams.
• Change Leadership:
  Proven ability to lead operational change and drive adoption.
• Decision‑Making Under Uncertainty:
  Comfortable making informed decisions in complex environments.

• On‑Time Delivery:
  Achieve key operational milestones within agreed timelines.
• Budget Adherence:
  Maintain costs…