Technical Support Specialist II Ontario
Job Description & How to Apply Below
As a Technical Support Specialist II, you will be the primary contact for users, ensuring they receive high-quality customer service. This role focuses on mentoring Customer Service Representatives while collaborating with application support teams to resolve technical problems efficiently. Your robust communication and problem-solving skills will be vital for managing escalated issues and training users.
Key Responsibilities:
• Manage initial application support requests from users
• Gather data to ensure effective issue resolution
• Investigate solutions using available knowledge bases
• Document resolutions while adhering to access limitations
• Coordinate with third-party vendors for troubleshooting
Requirements:
• Post-secondary degree or relevant experience required
• Excellent communication and technical explanation abilities
• Experience in a high-paced support environment
• Strong focus on customer service
• Familiarity with pharmacy or health tech systems
Contribute your expertise to enhance Custom Health's service capabilities in Ontario.
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