Digital Customer Success Program Manager

Drive digital customer success initiatives at Clio as a Program Manager. Use data insights and automation to optimize customer journeys and elevate satisfaction.

As a Program Manager at Clio, you will focus on executing digital success measures to enhance customer retention and adoption. Partnering with various teams, you will implement impactful programs that utilize data analysis, automated workflows, and streamlined resources to improve operational efficiency.

Key Responsibilities:

• Oversee execution and reporting of digital customer journeys

• Maintain thorough governance and documentation processes

• Drive insights reporting and iterative improvements

• Align content across all digital communication channels

• Provide the team with effective internal resources

Requirements:

• 2–4 years of digital customer success or program management experience

• Familiarity with Churn Zero, Totango, or similar platforms

• Detail-oriented with strong follow-through

• Expertise in data extraction and dashboard creation

• Excellent communication skills for cross-team collaboration

Become a catalyst for user retention and satisfaction at Clio through data-driven program management.
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