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D2L Product Support Analyst - Bilingual
Job Description & How to Apply Below
Your primary responsibility will be supporting D2L Administrators in various educational settings. With strong analytical skills, you will diagnose problems, recommend solutions, and facilitate seamless communication with technical teams. The ideal candidate possesses a blend of technical prowess and customer service experience.
Key Responsibilities:
• Interact with users via chat, email, and phone
• Identify and resolve configuration issues
• Document and manage support cases effectively
• Produce FAQs and knowledge base articles
• Participate in collaborative sessions with stakeholders
Requirements:
• Proficiency in English and Canadian French
• Experience with SQL and web technologies
• Strong customer service ethos
• Ability to communicate complex information clearly
• Relevant experience in a similar analytical role
Bring your bilingual abilities and analytical talent to enhance D2L's client support experience.
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