Technical Support Specialist at Vidir

Location: Arborg

Elevate your career with Vidir Solutions as a Technical Support Specialist - Level 1, providing hands-on support for vertical storage systems. This onsite role emphasizes customer interaction and technical troubleshooting.

As the first point of contact, you'll assist customers after the installation of their equipment.

Your role involves diagnosing mechanical and electrical issues, coordinating service schedules, and utilizing your technical knowledge to provide effective guidance. Your commitment to exceptional customer service aligns with our HEROICS values, ensuring a positive experience for every client.

Key Responsibilities:

• Serve as first contact for customer support inquiries

• Schedule service and coordinate with partners for timely support

• Maintain accurate records of customer interactions

• Troubleshoot mechanical and electrical issues effectively

• Triage incoming support calls, resolving or escalating as necessary

Requirements:

• Prior customer service experience is preferred

• Hands-on troubleshooting experience with HMI systems

• Knowledge of ERP systems like SAP or Microsoft Dynamics

• Strong verbal and written communication skills

• Proficiency with office software and quick adaptability

Bring your mechanical expertise, problem-solving skills, and dedication to Vidir to create a meaningful impact!
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