Director of Customer Experience at TTC

Drive rider satisfaction at the Toronto Transit Commission as the Director of Customer Experience. Focus on accessible service quality and a multi-sensory approach to enhance the rider journey.

In this full-time role, you will create a cohesive customer experience (CX) strategy aligned with TTC's core mission. Collaborating with internal teams and partners is essential to boost rider satisfaction across various platforms. Your leadership and expertise in design and customer insights are key to delivering exceptional experiences.

Key Responsibilities:

• Develop a comprehensive CX strategy for TTC

• Collaborate across departments to unify service delivery

• Design accessible way finding systems for customers

• Implement standards for cutting-edge customer interactions

• Manage digital channels and improve usability for users

Requirements:

• University degree in a relevant discipline

• Proven leadership in customer-focused environments

• Deep understanding of UX/UI design principles

• Strong business and analytical acumen

• Skilled in data analysis and journey mapping

Transform rider experiences at TTC through innovative customer service and strategic collaboration.
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