Senior Solution Architect - Retirement and Solutions

Senior Solution Architect – Retirement and Benefit Solutions

Location:

Toronto, Ontario, Canada. Type:
Full time.

As a Senior Solution Architect, you will act as a bridge between clients’ business challenges and TELUS Health’s leading technology solutions, building strategic relationships with C‑suite executives and technical leaders across Canada’s major enterprises.

• Shape Strategic Client Partnerships:
  Build and nurture relationships with technical and functional leaders across our most significant clients and prospects, becoming their trusted advisor on pension administration strategy and technology integration.
• Collaborate with the TELUS Health Sales team to craft compelling, client‑specific strategies that demonstrate clear ROI and business value alignment.
• Position yourself as the expert voice in the room—translating complex technical concepts into business outcomes that matter to executives.
• Drive Solution Innovation & Design:
  Lead the end‑to‑end solution architecture process from functional requirements review and gap analysis through system design and implementation strategy.
• Design integrated solutions that leverage the full breadth of TELUS Health’s capabilities while addressing each client’s unique business processes and constraints.
• Conduct in‑depth business process design and systems integration assessments, making strategic recommendations that balance cost, risk, benefits, and delivery capability.
• Actively consult with clients on proposed solutions, explaining your rationale and refining approaches based on their evolving needs.
• Connect Client Insights to Product Innovation:
  Serve as the voice of the market, documenting and synthesizing client feedback, competitive landscape intelligence, and emerging needs.
• Work directly with TELUS Health’s Product Development and Engineering teams to advocate for enhancements that address real client gaps and market opportunities.
• Identify where our solutions excel and where we need to evolve—and drive those conversations forward.
• Build Expertise Across the Organization:
  Lead workshops, educational sessions, and best‑practice forums for clients and partners; develop and disseminate comprehensive solution architecture documentation.
• Create a repository of technological knowledge and case studies that elevate our collective expertise and accelerate future engagements.
• Manage Complex, High‑Impact Engagements:
  Juggle multiple concurrent client engagements, coordinate solution sizing, development assessments, and leadership reviews to ensure clarity and alignment.
• Navigate ambiguity with confidence—synthesizing information quickly, applying abstract thinking, and making sound recommendations under pressure.

Core Expertise (Must‑Haves)

• 8+ years of hands‑on experience in System Implementation, Software Business Analysis, Product Development, or Business Process Definition—specifically within the Pension and/or Group Benefits industry.
• 5+ years working in an HR service delivery environment, with deep understanding of how pension administration functions within organizations.
• Advanced expertise in Defined Benefit Pension administration delivery—you understand the products, services, regulatory nuances, and best practices that define this space.
• Bachelor's Degree in Information Technology, Human Resource Management, Commerce, or equivalent professional experience.
• Strong problem‑solving skills with the ability to think strategically and propose innovative solutions.

What Sets You Apart

• Demonstrated ability to manage multiple complex, concurrent client engagements without losing focus or quality.
• Excellent presentation and communication skills—you can explain complicated concepts with clarity and confidence to both technical and non‑technical audiences.
• Natural relationship builder and people leader—you earn trust quickly and inspire confidence through expertise and authenticity.
• Comfort with ambiguity and rapid learning—you thrive in dynamic environments and adapt your approach as circumstances evolve.
• Experience with Group Benefits administration (an asset that strengthens your perspective on the broader HR services landscape).

Salary Range: $110,000 – $130,000 (actual total compensation will be determined based on experience).

Benefits include a comprehensive total rewards package, competitive salary and bonus structures, minimum 3 weeks of vacation, flexible benefits plan, company‑matched pension, opportunities for career growth and learning and development, and more.

We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.