Stripe Hardware Support Specialist

Become a crucial part of the Stripe team as a Hardware Support Specialist, tackling complex support challenges for Terminal users. This hybrid position empowers you to enhance payment processes and user communications.

Joining Stripe's full time support team means leveraging your five-plus years of experience in troubleshooting payment hardware and integrations. You'll interact with both technical and non-technical users, helping them navigate issues while optimizing their workflow. Your role is vital in the seamless integration of in-person payment solutions, making a real difference for businesses.

• Manage troubleshooting for POS integrations and hardware
• Support enterprise clients with payment setups and connectivity
• Detect patterns in user issues and propose material improvements
• Analyze user friction points and suggest enhancements
• Improve internal and external documentation clarity

• 5+ years in payments or IT hardware environment
• Proven skills in network infrastructure and device management
• Experience with SQL and diagnostic tools
• Strong written communication for diverse audiences
• Effective in identifying process friction and scalability

Leverage your technical expertise to help Stripe refine its support processes and elevate user experiences.