Hardware Support Specialist at Stripe

Become a vital member of Stripe's team as a Hardware Support Specialist in a hybrid work setting. Leverage your expertise to tackle complex support challenges for Terminal users.

This full-time role requires over five years of experience in troubleshooting payment hardware and integrations. You will engage with both technical and non-technical users, guiding them through issues while optimizing workflows. Your contributions will significantly impact the seamless integration of in-person payment solutions that enhance business operations.

Key Responsibilities:

• Manage troubleshooting for POS integrations and payment hardware

• Support enterprise clients in setting up payment connections

• Detect user issue patterns and suggest material improvements

• Analyze friction points in user experiences and propose enhancements

• Improve clarity in internal and external documentation

Requirements:

• 5+ years in payments or IT hardware environments

• Proven skills in network infrastructure and device management

• Experience with SQL and diagnostic tools

• Strong written communication for various audiences

• Ability to identify process friction and scalability

Use your technical skills to help Stripe streamline support processes and enhance user experiences.
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