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Customer Success Manager in AI SaaS
Job in
Winnipeg, Manitoba, A3C, Canada
Listed on 2026-06-19
Listing for:
Salt Digital Recruitment
Full Time
position Listed on 2026-06-19
Job specializations:
-
IT/Tech
HelpDesk/Support, CRM System -
Customer Service/HelpDesk
HelpDesk/Support, CRM System
Job Description & How to Apply Below
In this strategic role, you will lead the Customer Success function within a high-growth technology environment. Your responsibilities include redesigning onboarding experiences, managing user retention, and guiding users to become advocates. Utilize your leadership to optimize interactions and achieve scalable success through effective teamwork.
Key Responsibilities:
• Redesign onboarding to enhance user activation
• Lead product walkthroughs for diverse user segments
• Create success plans aligned with user goals
• Scale customer success infrastructure effectively
• Monitor health scores and manage churn risks
Requirements:
• Minimum of 5 years in Customer Success for B2C SaaS
• Proven experience in driving retention and user base management
• Strong understanding of creator-focused products
• Proficient in analyzing activation and churn metrics
• Effective communication skills with a data-driven approach
Shape user journeys and increase engagement at this innovative AI SaaS company.
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