Sr. Business Analyst; Fixing Long-Term Act , Digital Service Standard, Ontario De Win

Overview RQ11177 - Sr. Business Analyst

1-year 4-month contract (322 business days) - possible extension

ONSITE 5 days - 56 Wellesly St East, Toronto

Security Level: CRJMC

• Fixing Long-Term Act 2021, Digital Service Standard, Ontario Design System, and Service Design Playbook.
• Conducting comprehensive user research with relevant end‑user groups, as per Service Design Playbook (e.g., interviews, card sorting, empathy mapping).
• Demonstrated strong interpersonal, verbal, and written communication, and presentation skills.
• Applying re‑engineering/lean concepts to promote business improvements through alternative, cost‑effective service delivery approaches.
• Highly proficient using MS Office products and team‑oriented tools such as Miro.

• Public sector experience working in the healthcare industry, specifically in maintaining and supporting systems such as Long‑Term Care, Electronic Medical Records (EMRs), Hospital Information Systems (HISs), Clinical Assessment tools, and Ontario Healthcare Reporting Standards (OHRS) compliant.
• Technical lead and conduct business analysis at varying levels of detail with relevant stakeholders, appropriate to the project and phases of project, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and Agile Systems/OPS Standard Systems Development Methodologies.
• Provide a comprehensive range of IT business analysis lead services for diverse business and technology needs, including development and maintenance of business relationships and providing ongoing IT advice for improvements or options for business development.
• Conduct ongoing business analysis activities and analysis within all phases of the project life cycle, including initial technical requirements, detailed planning of business analysis activity, business modeling, analysis of business transformation, new business development and acquired solutions, continual refinement of business requirements and identification of significant changes in requirement documentation, and maintenance of approved business requirement.
• Analyse defects and work with relevant parties in resolving these defects.
• Apply re‑engineering concepts to promote business improvements through alternative, cost‑effective service delivery approaches.
• Provide impact analysis and requirement/specification creation for supported initiatives.

• Develop and maintain project plans, schedules, and status reports to track progress and ensure alignment with timelines.
• Coordinate meetings, workshops, and stakeholder communications, including agenda development and documentation of outcomes.
• Track and manage risks, issues, dependencies, and action items to support timely resolution and decision‑making.
• Support cross‑functional coordination to ensure deliverables, milestones, and priorities are aligned across teams.
• Assist with change management and implementation activities, including communications, training coordination, and user onboarding support.

• Lead subject matter experts and stakeholder working groups, conduct business analysis to assess client’s current business problems, defects, improvements, and minor enhancements.
• Document the business requirements in such a way that technology solutions can be determined.
• Liaise with the development and Quality Assurance teams, inclusive of third‑party vendors and ministry teams.
• Present complex information equally well to technical and non‑technical audience and act as a knowledgeable liaison between technical teams and business stakeholders during the implementation phase.
• Promote the appropriate application of IT to business problems, and undertake comprehensive business needs assessments and analysis of complex business requirements for IT business solutions.
• Develop and maintain business processes and user documentation for LTC solution.
• Develop training materials / support the development of training materials.
• Lead technology troubleshooting activities: participate in the operation’s quality assurance testing and review processes; deliver expert‑level troubleshooting capabilities to resolve…