Information Technology Support Technician

Company Description

St. Mary's Academy is a grades 7 to 12 Catholic school for girls, in the tradition of the Sisters of the Holy Names of Jesus and Mary. Established in 1869, we have long history of educating young women in spirit, mind, and body. Our students graduate empowered with knowledge, aware of their gifts, possess a desire for excellence in all endeavours, and embrace a sense of social responsibility in the service of others.

The IT Support Technician works collaboratively with the IT Manager to ensure the continuous daily operations of the IT services of the School. The IT support technician’s (ITST) primary role is to act as the main point of contact for technical support for faculty, staff and students. Along with this role the ITST supports the operations of the IT services provided by the school.

• Responds to technical support requests that continues smooth academic programming
• Provides support and troubleshooting to resolve user and IT equipment related issues
• Deploys and configures hardware and software
• Configures, monitors, maintains, troubleshoots, repairs, replaces, and upgrades desktops, laptops, tablets, printers, scanners, mobile devices, switches, projectors, Apple TVs and other IT related items.
• Participates in hardware and software inventory management
• Performs research in support of issues resolution
• Participates in network wiring and cable termination, organizing, reorganizing and labeling cables, computers, and other items
• Participates in the development and update of IT related documentation
• Performs equipment decommissioning operations
• Performs other tasks assigned by the IT manager

• Post-secondary education in Computer Sciences or relevant work experience
• Minimum two years of experience as an IT support technician
• Experience with Microsoft Office 365 web and desktop applications, Azure, Intune, Windows 11, Windows 2016 Server and higher, Linux, OS X, and iOS operating systems, Active Directory, TCP, VLAN, DNS, DHCP, GPO, WDS, Power Shell, manageable switches, routers, and firewall configuration
• Working knowledge of VMWare
• Must maintain confidentiality in all aspects of the job
• Able to manage multiple tasks with frequent interruptions, prioritize work and use good judgment in decision making
• Good written and oral communication skills
• Able to work in a team-oriented, team-oriented environment