WAA IT Support Technician

Position: WAA IT Support Technician Role
Join the Winnipeg Airports Authority as an IT Support Technician and provide essential tech support across a thriving airport environment. Engage with users and enhance technology services everyday.

As a WAA Systems and Support Technician, you will be pivotal in maintaining the airport's IT services. You will work under the guidance of the IT Service Desk Manager, addressing user issues, performing maintenance, and contributing to projects.

Your role requires collaboration with IT staff to ensure seamless service performance.

Key Responsibilities:

• Offer first-line technical support across all systems

• Handle service requests, incidents, and change management

• Oversee user account administration and technology onboarding

• Troubleshoot various endpoint devices and network connectivity

• Create and maintain technical documentation and knowledge articles

Requirements:

• Diploma or certificate in Computer Systems Technology

• At least two years of experience in IT support

• Familiarity with hardware, software, and mobile devices

• Experience with in an ITIL or ITSM environment preferred

• Excellent communication and troubleshooting abilities

Bring your IT support skills to the forefront in a community-focused organization.
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