MacDon Bilingual Technical Support Representative

Drive customer support initiatives as a Bilingual Technical Support Representative vide essential after-sales help and training across Ontario and Quebec with a focus on technical solutions.

You will be the frontline support for Mac Don products, addressing customer inquiries and troubleshooting issues in collaboration with various teams. This role combines problem-solving with relationship-building, as you will guide dealer technicians and ensure effective use of our equipment. Your insights will help shape future product enhancements.

Key Responsibilities:

• Work with cross-functional teams to resolve customer issues

• Lead product investigations and document findings

• Foster strong relationships with dealer support teams

• Deliver technical training for end-users and dealer technicians

• Conduct engaging demonstrations of new products

Requirements:

• Applicable degree or relevant experience

• Fluent in English and French, both verbally and in writing

• Experience with diagnostics in mechanical and hydraulic systems

• Knowledge of agricultural equipment operation

• Valid passport and driver’s license for travel

Bring your expertise in customer solutions to support Mac Don’s mission of high-quality service.
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