IT Service Desk Specialist at WCB

Become a vital part of the Workers Compensation Board of Manitoba as an IT Service Desk Specialist providing technical support in a hybrid work environment. Support internal staff and online applications to enhance workplace safety and efficiency.

As a Service Desk Specialist at the WCB, your primary role will involve providing critical technical assistance across personal computing, telephony, and networking applications. You will engage in incident management, problem-solving, and access management while ensuring smooth IT operations. Your skills in customer service and technical support will contribute to creating a healthy workplace.

Key Responsibilities:

• Provide first-level support for various incidents

• Manage requests and fulfill access needs for users

• Assist with IT asset configuration and maintenance

• Collaborate on problem management and analysis

• Manage batch and print services efficiently

Requirements:

• 1-year IT certificate from an accredited institution

• 8 months in a technical support or customer service role

• Typing speed of 35 wpm with low error rate

• Proficiency in Windows and Microsoft Office

• Strong analytical and communication skills

Leverage your IT skills to support the Workers Compensation Board's mission for a safer Manitoba.
#J-18808-Ljbffr