Job Description & How to Apply Below
As part of a hands-on team, you will be the first point of contact for IT support requests, fostering a supportive atmosphere for end users. You will manage incident prioritization, escalate unresolved issues, and document service desk processes.
Your role will also encompass software deployment and hardware troubleshooting.
Key Responsibilities:
• Respond to incoming IT support requests from users
• Elicit problem details and prioritize service requests accordingly
• Document every stage of the incident resolution process
• Deploy software and perform desktop-level hardware repairs
• Conduct preventative maintenance on various devices
Requirements:
• Degree or diploma in computer science
• At least 1 year of IT support experience
• Certifications like CompTIA A+ and Network+ preferred
• Proficient in Microsoft Office and operating systems
• Knowledge of helpdesk ticketing systems required
Deliver essential IT support to enhance healthcare productivity at SIMNET.
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