Information Technology Support Analyst

Position: Information Technology Support Analyst Role
Become a valuable part of our Information Technology team as a Support Analyst in Owen Sound. In this part-time role, provide efficient problem solving and ensure seamless operation of information systems across GBIN.

This position involves reporting to the Manager and encompassing a range of responsibilities including troubleshooting IT issues, monitoring network performance, and protecting user data. You will interact with vendors and coordinate special IT projects, making it an excellent opportunity for those passionate about technology and customer service.

Key Responsibilities:

• Handle first-contact problem solving for IT systems

• Monitor performance of WAN/LAN networks

• Ensure data integrity through regular backups

• Manage user access controls and security protocols

• Test IT programs and support specific projects

Requirements:

• Bachelor’s degree in a relevant field, such as Computer Science

• Minimum of 1 year in an IT Help Desk role

• Strong analytical, troubleshooting, and customer service skills

• Understanding of network monitoring and computer hardware

• Ability to work independently and prioritize tasks

Leverage your expertise in IT to enhance operational efficiency and service delivery in Owen Sound.
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