User-Centric Service Designer

Position: User-Centric Service Designer Role at OMERS
Transform user experiences as a User-Centric Service Designer with OMERS in a hybrid work model. Spearhead design initiatives from discovery through delivery while focusing on user engagement.

This essential role requires over five years of experience in service design, customer experience, and user research. You will lead cross-functional workshops to align teams, ensuring the development of user-focused service solutions. Using storytelling and effective communication, you'll synthesize insights into strategies that consider both business impacts and member value.

Key Responsibilities:

• Lead workshops with cross-functional teams for ideation

• Manage end-to-end service design processes

• Conduct qualitative and quantitative research diligently

• Develop service artifacts, including journey maps

• Design tailored service propositions addressing user demands

Requirements:

• 5+ years in service design or equivalent field

• Expertise in human-centered design methodologies

• Proven track record of enhancing multi-channel services

• Strong skills in facilitating discussions with stakeholders

• Exceptional visual and verbal communication abilities

Leverage your creativity and strategic mindset to redefine service design at OMERS.
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