Service Desk Manager ITSM

Position: Service Desk Manager ITSM at Ontario Power Generation
Lead the IT Service Desk at Ontario Power Generation in Oshawa, ON, enhancing operations and client satisfaction. This role emphasizes your leadership and ITSM expertise for continuous service improvement.

Reporting to the Senior Manager IT Services, you will manage a dedicated team focused on delivering exceptional service. Your extensive experience in IT Service Desk and strong leadership skills will empower you to optimize performance metrics and drive operational excellence in service delivery.

Key Responsibilities:

• Ensure effective day-to-day Service Desk operations

• Lead service strategy and manage performance metrics

• Review customer satisfaction feedback to identify improvements

• Analyze service trends and establish current service channels

• Implement automation for task efficiency

Requirements:

• Degree in Information Technology or related field

• 8+ years in IT Service Desk/ITSM environments

• Leadership experience of 3-5 years

• Strong analytical capabilities in performance metrics

• Knowledge of CMDB and asset management

Forge a rewarding career leading the IT Service Desk at Ontario Power Generation.
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