Job Description & How to Apply Below
Take the lead in AI support innovation at Ingram Micro as a Senior Principal Product Manager. Define and implement strategies for global Unified Support.
Ingram Micro is looking for an experienced leader passionate about driving innovative product management in enterprise SaaS and cloud platforms.
Your role will focus on strategizing AI transformation within customer support operations, utilizing your background in conversational AI and intelligent automation to enhance overall user experience.
Key Responsibilities:
• Define and execute product strategy for Unified Support globally
• Drive AI transformation across various support channels
• Spearhead automation and workflow orchestration efforts
• Collaborate effectively with Engineering and Operations teams
• Create seamless omnichannel support experiences
Requirements:
• Bachelor's degree in a relevant discipline
• 8+ years of Product Management experience
• Proven background in AI transformation
• Experience with tools like Zendesk, Service Now, or Salesforce
• Strong executive presence and skills in stakeholder management
Lead AI-driven support advancements with your expertise at Ingram Micro.
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Position Requirements
10+ Years
work experience
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