Major Incident Management Specialist

Position: Canada Life Major Incident Management Specialist
Elevate your career as a Major Incident Management Lead at Canada Life, ensuring swift resolutions to critical incidents. Your strong technical and leadership skills will be invaluable in this role.

This permanent, full-time position involves overseeing the Major Incident Management process within a 24/7 environment. With over 8 years of experience in technology support, you’ll engage with various teams, facilitating effective resolutions while prioritizing communication among stakeholders. Your proactive problem-solving approach will help streamline recovery processes and ensure continuous service improvements.

Key Responsibilities:

• Facilitate daily major incident processes across teams

• Lead investigations for complex incidents and resolutions

• Maintain communications with technology and business leaders

• Conduct post-incident reviews for insights and improvements

• Collaborate on chronic issues to find root causes

Requirements:

• Degree/diploma in business or computer science

• 8+ years in incident and problem management roles

• Strong technical support background across various technologies

• Capable of thriving in high-pressure environments

• Experience with ITIL V3 and Service Now preferred

Leverage your expertise to foster better incident management practices at Canada Life.
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