Hybrid Business Systems Analyst at AIR MILES

Elevate business strategies as a Business Systems Analyst in a hybrid role at AIR MILES in Toronto. Utilize your Service Now expertise to enhance operations and streamline processes.

In this key role with AIR MILES, you’ll apply 5–7 years of business analysis experience to engage stakeholders, define requirements, and manage the Service Now enhancement backlog. You'll facilitate meetings, support User Acceptance Testing (UAT), and create insightful reports that drive crucial decision-making across the organization.

Key Responsibilities:

• Investigate and document business requirements for tech solutions

• Collaborate with developers on project implementations

• Facilitate workshops and backlog reviews with stakeholders

• Conduct data analysis and create process maps

• Support quality assurance and coordinate deployments

Requirements:

• 5–7 years of business analysis experience

• Familiarity with Service Now modules and functions

• Advanced Excel and reporting skills, including Power BI

• Strong skills in process documentation and mapping

• Excellent problem-solving and collaboration skills

Leverage your analytical abilities to drive business improvements with AIR MILES in Toronto.
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