Business Systems Analyst

Business Systems Analyst – Role Overview

We are seeking a Business Systems Analyst to join our team in Winnipeg, Toronto or Calgary.

As an associate Business Systems Analyst, you will manage the functional & non-functional requirements solicitation & requirements management process.

• Collaborate with business stakeholders to gather, analyze, and document business requirements and processes.
• Conduct interviews and workshops to understand business needs.
• Analyze and map business processes, identifying areas for improvement and recommending solutions to enhance efficiency and effectiveness.
• Perform gap analysis to identify discrepancies between current and desired future states.
• Provide recommendations and actionable plans to bridge these gaps.
• Work closely with technical teams, including Solution Architects and Developers, to design and implement solutions that meet business requirements.
• Ensure alignment with business goals and technical feasibility.
• Create detailed documentation, including functional specifications, business requirements documents, use cases, user stories, and process flow diagrams.
• Ensure that all documentation is clear and accessible for both technical and non-technical stakeholders.
• Work closely with the Quality Assurance team to develop and execute Acceptance Criteria, test plans, and test cases.
• Coordinate and support User Acceptance Testing (UAT) with business stakeholders, ensuring that solutions meet the specified requirements.
• Serve as a liaison between business units and IT, facilitating communication and collaboration.
• Manage stakeholder expectations and ensure alignment on project goals and deliverables.
• Support change management efforts by providing training, creating user guides, and facilitating workshops.
• Ensure smooth adoption of new systems and processes by end-users.
• Analyze data to support business decision-making.
• Develop and maintain dashboards and reports to track key performance indicators (KPIs) and project metrics.
• Assist in project planning, tracking progress, and ensuring timely delivery of project milestones.
• Support risk management and issue resolution.
• Stay up to date with industry trends and best practices.
• Proactively identify opportunities for process improvements and propose cutting-edge solutions.

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.
• 3+ years of experience in business analysis, systems analysis, or a related role.
• Experience in the Group Benefits industry is preferred but not required.
• Knowledge of software development methodologies (e.g., Agile, Waterfall) and experience with MS Suite, JIRA, Confluence, and SharePoint.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights.
• Excellent written and verbal communication skills.
• Ability to convey technical information to non-technical audiences and facilitate discussions among diverse stakeholders.
• Strong interpersonal skills, with the ability to build relationships and work effectively with cross-functional teams.
• Ability to adapt to changing business environments and manage multiple priorities in a fast-paced setting.

• Learn by working alongside our experts.
• Extended health care and dental advantages.
• A retirement savings plan with company contributions.
• A suite of Health & Wellness offerings.
• Mental Health programs and support for you and your family.
• Assistance for the completion of industry designations.
• Competitive compensation.