AI Business Analyst

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a strategic and analytical AI Business Analyst to bridge the gap between business needs and AI-driven solutions. This role is responsible for identifying opportunities where AI can improve business performance, gathering requirements, supporting solution design, and ensuring AI initiatives deliver measurable value.

The successful candidate will work closely with stakeholders, product teams, AI engineers, and operational leaders to drive successful AI adoption across the organization.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

• Identify business needs and translate them into AI solution requirements.
• Conduct stakeholder interviews and workshops.
• Gather, analyze, and document business requirements.
• Develop functional and non-functional specifications.
• Support solution design and validation activities.

• Identify opportunities to leverage AI technologies.
• Evaluate business processes for AI and automation opportunities.
• Develop business cases and value assessments.
• Support feasibility and impact analyses.
• Recommend AI-driven improvements.

• Build strong relationships across business and technology teams.
• Facilitate communication between stakeholders and technical teams.
• Manage requirements throughout the project lifecycle.
• Support decision-making and prioritization activities.
  
  Ensure alignment between business objectives and solution outcomes.

• Contribute to successful AI project execution.
• Assist with testing, validation, and user acceptance activities.
• Support implementation and change management efforts.
• Monitor project outcomes and benefits realization.
• Identify opportunities for optimization and enhancement.

• Provide insights that support AI adoption and operational excellence.
• Develop reports, dashboards, and business insights.
• Track project performance and business outcomes.
• Support continuous improvement initiatives.
• Promote best practices in business analysis and AI adoption.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Bachelor's Degree in Business, Information Systems, Computer Science, Technology, Operations Management, or a related field.
• Minimum 3 years of experience in business analysis, process improvement, consulting, operations, or related disciplines.
• Experience gathering and documenting business requirements.
• Strong analytical, critical-thinking, and problem-solving abilities.
• Experience facilitating stakeholder workshops and meetings.
• Ability to translate business needs into technical requirements.
• Strong communication and presentation skills.
• Experience working with cross-functional teams.
  
  Knowledge of project delivery and business analysis methodologies.
• Strong organizational and documentation abilities.
• Ability to manage multiple initiatives simultaneously.
• Experience supporting technology or transformation…